Routine work is a predictable repetition of well–understood tasks. It does not invite the workers to become involved in the decision–making process. Routine work could involve document cleanup, such as marking up documents for posting on the web. Knowledge work involves the workers by allowing them to think about how their tasks correlate with those of their coworkers. It is a lot more variable, as it deals with the interconnectedness of processes. However, it enables the workers to take more responsibility and ownership of their process so that it is more efficient for the overall practice. Knowledge work could involve the document cleanup people from the routine work example suggesting a document routing workflow that gathers documents from a variety of sources, automatically marks up some documents, flags other documents for manual cleanup, and sends a copy of the marked up document to the submitter for approval.