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Social Media Strategy, Step 4: Preparing for Challenges
Monday, 14 May 2012

There are going to be hurdles in devising a social media strategy. Thinking about the trouble spots will help you plan on overcoming them when they arise. Keeping documentation of contingency plans will provide you with actions to take from a cool and considered frame of mind, instead of from the panicked fray of mid-crisis. More thoughtful planning in addressing challenges will result in better outcomes.

Write down a number of challenges that you are likely to face in devising a social media program. The following list contains some possible challenges that you may encounter. Rank the challenges in order of most difficult to the least difficult to overcome (1-12):

Rank Challenge

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Improving charity awareness or reputation.

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Developing an effective and methodical social market strategy.

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Increasing website traffic through social media integration.

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Achieving or increasing measurable ROI from social marketing programs.

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Converting social media members, followers, etc. into paying customers.

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Achieving or increasing measurable lead generation from social marketing.

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Improving search engine ranking positions.

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Integrating social marketing data with Contact Relationship Manager system.

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Integrating social media monitoring and analytics into a single dashboard.

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Recruiting interdepartmental staff to perform social marketing activities.

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Improving the quality and cost efficiency of customer support programs.

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Identifying effective social media channels.

Take four of the most difficult challenges to overcome and write plans for overcoming them. Budget lead time, necessary roles to fulfill the tasks, and expenses to address each plan. Also note triggers that will indicate when a particular challenge plan should be considered for adoption, and possible alternatives. These triggers will help you identify the signs of an impending challenge prior to acting upon them.

As you have time, take the next four challenges and write plans for them. The important thing is to consider the most difficult challenges with as much lead time as possible.